General outage

Posted Aug 13, 2026, 10:44 AM

All our services are currently offline.

We estimate they will be working again between 11am and 8pm.

To provide internet in Ajo, we connect to wholesale internet providers at a datacenter facility in Phoenix. Currently, this facility has no air conditioning because of storms last night. Because of that, both of the providers we buy internet from have gone offline (their equipment has overheated).

See the datacenter facility status page: https://status.phoenixnap.com/

If you work from home, please text us the name of your company at (520) 333-7507 and we might be able to get you connected to our very limited backup system.

We are very very sorry for the incovenience and we will try to let you know as soon as we have an update.

Thank you

-- Alex
Free Range Internet

Air conditioning failure at our carrier facility in Phoenix

Posted Aug 13, 2026, 4:38 AM

To provide internet service, we have built a network that connects Ajo to Phoenix, where we buy internet on the wholesale market at a Datacenter.

The facility is currently experiencing an air conditioning failure, which may cause a general outage on our network if it is not resolved.

This is an very rare type of incident that we have not planned for, and we do not have any workarounds should the situation stay unresolved.

See their status page: https://status.phoenixnap.com/

-- Alex
Free Range Internet

Maintenance complete

Posted June 13, 2026, 2:00 AM

The maintenance went smoothly and all customers should be back online. The temporary router on A Mountain has been replaced with the proper equipment.

If you're still offline, please don't restart or reset your router. Let us know by text message at (520) 333-7507 or by email at hello@ajofreerange.com and we'll get you taken care of.

Thank you for your patience.

-- Alex
Free Range Internet

Planned maintenance tonight at 1:00 AM

Posted June 12, 2026, 8:25 PM

Tonight we're replacing the temporary router on A Mountain with the proper equipment, so it can run on our battery backup system like the rest of our network.

There will be a short, 5-minute outage tonight at 1:00 AM while we make the swap. This is earlier than the 3:00 AM time we originally planned.

Please don't restart or reset your router during or after the maintenance. It won't help and it can cause problems. If you're still offline after 1:15 AM, please let us know by text message at (520) 333-7507 or by email at hello@ajofreerange.com

For more information, read the outage update below from Thursday morning.

-- Alex
Free Range Internet

Update on the June 11 outage

Posted June 11, 2026, 2:29 AM

Early Thursday morning, June 11, internet service went down for all of our customers in Ajo and Why. The outage began at 12:20 AM, and service was back up at 1:36 AM.

The outage lasted 1 hour 16 minutes.

What happened

Overnight, we were doing routine maintenance to make room for new customers on our network. During that work, our main router for Ajo locked up and stopped responding. The only fix was to replace it. Since that router sits on top of A Mountain, it took us some time to get up there, prepare a spare router, and swap it out.

Why did the router lock up? At this time we still don't know the exact cause.

What happens next

The replacement router is a temporary fix. Unlike the rest of our equipment, it can't run on our battery backup system, only on normal power. That means if our site on the mountain were to lose electricity for any reason, your internet would go down with it. We'll be replacing it with the proper equipment so that doesn't happen.

There will be a short, 5-minute outage on Saturday at 3:00am while we replace the router.

Beyond that, we're in the middle of a larger effort to add backup equipment throughout our network, so that no single piece of hardware failing can take everyone offline again.

We're sorry for the interruption, and we thank you for your support.

-- Alex
Free Range Internet