SMS Program Terms
Last updated: Oct 6, 2026
These terms govern the optional SMS program and supplement our internet Terms of Service.
Free Range Internet LLC offers optional text messages from 520-333-7507 for customer support conversations, account and billing notices, renewal reminders, payment receipts and results, appointments, service updates, and customer-requested login links. This program does not send marketing messages.
Consent and frequency. You may consent by selecting Text Message as your contact option and submitting our website's signup form or by affirmatively agreeing to our staff's verbal disclosures. We send a confirmation after enrollment. The number of messages varies with your account activity, appointments, and requests. Requesting a login link authorizes that requested login message; it does not independently enroll you in recurring notifications. SMS consent is not a condition of purchasing internet service.
Messaging costs. Message and data rates may apply under your mobile plan. Contact your wireless provider about those charges.
Stopping messages and getting help. Reply STOP to unsubscribe. We will send a confirmation and stop further texts, including automated notices and login links. Reply START or UNSTOP to the same number to restore SMS. Reply HELP for assistance, call 520-333-7507, or email [email protected]. Unsubscribing from texts does not cancel internet service, cancel autopay, or change amounts due. Contact us separately for service or payment-authorization changes.
Pay by reply. An eligible billing message identifies the saved payment method and offers a specific instruction, such as "Pay $60." Sending that instruction authorizes a one-time charge to the identified payment method to renew or restart the identified service. The charge will not exceed the amount in your reply. If multiple services could match, we ask you to identify the service before charging. A payment reply does not authorize recurring autopay or restore withdrawn SMS consent. We provide a payment receipt or notify you if the attempted payment fails. Do not text full card or bank account credentials.
Login and receipt links. Login links authenticate access to your customer account. Receipt links may expose private account or transaction information. Keep these links private. Contact us if you receive an unexpected login text or cannot access your account after opting out of SMS.
Delivery and privacy. Wireless carriers are not responsible for delayed or undelivered messages. Delivery is not guaranteed. Our Privacy Policy explains our information practices and protects mobile information and SMS consent from third-party marketing use.